Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed for Vollect Premium subscriptions. By subscribing to Vollect Premium, you agree to the terms outlined in this policy.

2. Subscription Cancellation

2.1 How to Cancel

You may cancel your Vollect Premium subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period.

2.2 Cancellation Timeline

• Monthly subscriptions: Cancel anytime, access continues until the end of the billing month
• Annual subscriptions: Cancel anytime, access continues until the end of the billing year
• No partial refunds for unused time during the current billing period

2.3 Post-Cancellation Access

After cancellation, your account will revert to the free tier at the end of your current billing period. You will retain access to premium features until that date. Any data exceeding free tier limits may be archived or removed according to our data retention policy.

3. Refund Policy

3.1 Eligible Refunds

We offer refunds under the following circumstances:

• Technical issues preventing service usage (verified by our support team)
• Duplicate charges or billing errors
• Service not delivered as described due to platform malfunction
• Request within 7 days of initial subscription purchase

3.2 Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after using premium features
• Failure to use the service during the subscription period
• Violation of Terms of Service resulting in account suspension
• Requests made more than 7 days after the initial purchase
• Partial month/year usage for monthly or annual subscriptions

4. Refund Process

4.1 How to Request a Refund

To request a refund, please contact us at ahmadozoldyck@gmail.com with the following information:

• Your registered email address
• Transaction ID or receipt
• Date of purchase
• Reason for refund request
• Any relevant screenshots or documentation

4.2 Processing Time

Refund requests will be reviewed within 3-5 business days. Approved refunds will be processed through the original payment method within 7-14 business days, depending on your payment provider's processing time.

4.3 Refund Methods

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to find an alternative solution.

5. Midtrans Payment Specifics

Vollect uses Midtrans for payment processing in Indonesia. Refund processing may be subject to Midtrans terms and conditions:

• Credit card refunds typically take 7-14 business days to appear on your statement
• Virtual account and e-wallet refunds may take 3-7 business days
• Some payment methods may have specific refund limitations

For payment-specific issues, you may also contact Midtrans support directly.

6. Trial Periods

If a free trial period is offered, you will not be charged during the trial. At the end of the trial period, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends. No refunds will be issued for trial conversions as you have had the opportunity to evaluate the service.

7. Dispute Resolution

If you are unsatisfied with our refund decision, you may escalate your request by:

• Requesting a review by our management team
• Providing additional information to support your claim
• Contacting your payment provider if you believe there has been an unauthorized charge

We strive to resolve all disputes fairly and promptly.

8. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically. Continued use of the service after changes constitutes acceptance of the modified policy.

9. Contact Information

For questions about this policy or to request a refund or cancellation, please contact us:

10. Legal Compliance

This Refund and Cancellation Policy complies with applicable consumer protection laws in Indonesia. Nothing in this policy shall limit your statutory rights as a consumer under Indonesian law.